Port Arthur resident says she's missing mail

A Port Arthur woman wants to pay her bills but says she can't because the Postal Service isn't delivering them.

The homeowner says not only bills but checks are missing, and some of her neighbors told us they're having the same problem.

Darlene Garcia checks her mailbox more than 3 times a day.

She's waiting on bills and a workmen's compensation check for her husband that are weeks old.

"At first I thought I was the only one who had a problem, until I started talking to my neighbors," says Darlene Garcia.

Garcia has lived in the 5000 block of 5th Street in Port Arthur for more than 40 years.  She says several neighbors have had the same problem this month.

She's received some mail, but says it's mostly ads and local bills.

"That upsets me because someone's got my credit card number, someone's getting my checks, somebody's got my house insurance, someone's got my car note.  I don't have it," says Garcia.

Garcia made several trips to the post office, and spoke with the post master.  She was assured the carrier is delivering to her house.

"I don't know if it's the carrier or the sorter or if it's somewhere else.  There's something happening to my mail," says Garcia.

And while Garcia says she's trying to understand why most of her correspondence has yet to reach her hands, she's become frustrated with waiting.

"I go to work and it's all I talk about, at home it's all I talk about.  I can't function, I can't go shopping because I'm like, where's my mail?  Where's my mail?  Where's my mail?" asks Garcia.

A simple question, she says, doesn't seem to have a simple answer.

The postal service sent a statement to KFDM News.

The postal service says it's looking into Garcia's problem.  "We are attempting to contact the sender to see if there is an address quality issue."

According to the statement, the postal service is also "looking at all automated sort machines .. to ensure all mail for Port Arthur has been properly distributed, sorted, and transported for delivery."