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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Entergy warns customers about scam

Entergy
News Release


Beaumont, Texas - Since last summer, scammers have continued to target Entergy customers in Texas and surrounding states. The con artist calls and tells the customer their electric bill payment is past due, and that service will be disconnected within the hour if payment isn't made. The scammer then directs the customer to transfer funds electronically, sometimes through a system known as "MoneyPak" or "Green Dot."  Often the customer is a restaurant owner or other small business owner.

How can you protect yourself and keep from falling victim to this scam?

- While the company does place courtesy calls if you are at risk for disconnection, these are recorded calls, and are not calls from live customer service representatives. Entergy NEVER demands immediate payment.

- While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor we use for this purpose.

- You should never give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smart phone app or visiting entergy.com to register for myAccount.
You should only use authorized methods and legitimate banking information to pay your Entergy bill. We offer several convenient ways:
- Pay online - For no additional charge, you may securely log in to myAccount at entergy.com to conveniently pay your bill online.
- Pay by phone - You may pay your bill by credit card, debit card or electronic check by calling Entergy's pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.
- Walk-in payment centers - Want to pay in person? You may pay your bill by cash, check or money order at an authorized Quick Payment Center in your community. A convenience fee may apply.
- Bank draft - You can avoid late fees by having your Entergy payment automatically deducted from your checking account each month. Entergy will mail a monthly billing statement to you for your records, showing the bill amount and bank draft  date.
- Pay by mail - You can send a check by U.S. Mail to the remittance address shown on your bill.

If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with an Entergy customer service representative.

 

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